Tiger Swing Arm

[gsp0702]

All,



Triumph seem to be having difficulty aupplying a new swing arm for an insurance repair on my 955i Tiger i am one of at least four customers waiting for this on back order, i have been waiting since end June/beginning of July, One order placed at the beginning of June. At the moment i have been told two monthes but they are not guaranteeing that all a bit woolyfrom Triumphs end. Add to this that during previous conversations i have been told 4 weeks i am beginning not to believe them. Anyway i would be interested to hear from others who have same part on back order what they have been told..



Cheers



Andy

[geoff]

Sorry to hear you are having this problem. A couple of weeks after taking delivery of my 2006 Tiger I noticed it did not have the tool kit fitted. It took me about 2 months to get this tool kit because they did not have one in Australia. Initially I was only contacting my local Triumph dealer, but only managed to get some real action happening when I contacted the Triumph Australia warranty manager directly. Fortunately I had his email contact because I asked a warranty question soon after getting the bike and the warranty manager answered my email. From my experience if you are having problems and your point of contact is a local dealer try contacting Triumph head office (in your country) directly to bypass the middle man. It certainly helped in my case.

[gsp0702]

Triumph in the UK are surprisingly useless, and its them i am getting the vague and unhelpful oh about two monthes which has gone up from the original 4 weeks over 2 monthes ago. Afteraales and customer services at Triumph have generally been rude and obnoxious i'm sure if i rang to say what great bikes they are they would happily talk to me but as i have a problem, generally there attitude is foxtrot oscar.





So not that it will do anygood but a snotty letter is on its way. Dealers on the other hand polite and helpful and as exasperated as i am.

[tyrebyter]

Sounds like Triumph is waiting on a vendor to make one; I'd bet they buy the swingarm from Brembo or some other supplier of castings. I'd start looking for alternatives, like used parts, '05-'06 parts or total the bike and start over. Triumph is probably at the mercy of their vendor but they should at least be up-front about it and start exploring alternatives.