Never used em before, and the parts havent arrived yet, but ordered some bits with em this morning and was very impressed with their phone manner/product knowledge, none of this "Must have your VIN number b....ks" which I get everytime with Fowlers, also Fowlers said 10 days for one part because they didnt have it, Lilleys said about 3 days, but will have to wait and see I suppose.
I got all my Steamer bits sent out to Singapore from them, can't praise Cath & Rob enough for the helpful and friendly service. They even took back the incorrectly ordered valves without surcharge. 8)