After checking out numerous local mechanics and "specialists", I bit the bullet and took my '05 Girly to my local Triumph dealer for her 24K service, in the belief that, as they were a solus Triumph dealer, who I bought the bike from in 2008, they'd be more likely to do a decent job.
I'd already done all the bits that I could do myself, so they were asked to do a basic engine service. This was itemised as valve check and adjust (if needed), air and fuel filters, coolant change, new plugs and throttle body balance/diagnostic check etc.
I took her in on the Tuesday late afternoon, they did the work Wednesday/Thursday and I collected her on the Saturday morning. As soon as the guy ran her round from the workshop, I could hear that not all was well. It sounded a little like she was running on two cylinders but he assured me all was okay. When I took her home I noticed that she felt smoother than before but there was little or no oooomph when opening the throttle. The tickover remained steady but just sounded arrythmic and odd. I also noticed that she was fluffy on small throttle openings and reluctant to start once fully warmed up. There was also a strong smell of unburnt fuel when she did eventually fire up, which continued whilst she was ticking over.
Being thoroughly hacked off at this, I took her straight back to the dealer and explained the problems to the service manager, who to be fair, responded immediately and took her out for a road test. He came back and again suggested that everything was okay. I firmly reiterated that it was not okay and had to repeat what I felt was wrong. Despite not appearing to have any idea as to what I was takling about, he took my bike back to the workshops and suggested that I talk to the "service technician".
The technician also stated that the bike had been set up properly and suggested that it was the aftermarket silencer can that was making it sound odd. After I told him that it sounded fine with the same can on, before he'd put his mitts on it and that I was not a fucking idiot that had fallen to earth with that mornings rain, he got the hint as to the depth of my displeasure and agreed to re-check his work.
They will now have my Tigger until mid next week, as their "existing commitments" meant that they couldn't sort it on the day. To be fair to the dealer, they have loaned me a Bonnie (soooooo tiny in comparison) in the interim but for the best part of £400, I believe I am entiled to better service and not be treated like a mechanically ignorant buffoon. Rant over........for now at least!
That's why lots of us do our own work, good luck sorting it.
Sorry to hear, hope they get it sorted for you, and kick in some extra Triumph goodies for your trouble.....maybe a coffee mug or SOMETHING....
If you don't get satisfaction, complain to Triumph direct.
You are not a million miles from me, if you ever want a hand with anything.
My experiences with stealers are far from perfect. I will never use one again of I can help it.
The things that happened to me include incorrect tyre pressures when they state in the paperwork they were correct, to oil all down the paintwork and lubing the chain when there is a freshly fitted scotoiler.... All basic stuff...
Collected my Tigger from the dealer this afternoon and i'm happy to say its now fine. The technician said that the stepper motor needed cleaning and lubing, as it was sticking. He also lowered the tickover speed as well, as it was running a bit high.
Took it out for a good run, whilst taking the scenic route home and she now pulls like a train and feels smoother than an oiled snake. Roll on some decent weather!
:D :D :D
Quote from: "mikeybikey57"The technician said that the stepper motor needed cleaning and lubing, as it was sticking.
Or didnt they sit the air box back correctly? That was my concern when I was rebuilding.
Just hope he didn't use WD40...... :?
I'm glad to hear you got it back running nicely :)
Thanks for all the support and suggestions you guys, it's much appreciated.
Having persused this site for some time now, I'd had enough information to query whether the technician had seated the air filter box correctly, as well as the stepper motor gasket or the vacuum hoses off it. I did get the impression that my questioning him in this way didn't sit well with him but that's his problem, not mine.
As for using WD40 to lube the stepper motor, I can only hope that the fact that it rots the seal is one that he's aware of. Alas, only time will tell if he wasn't.
It's not so much rotting anything, it dries slightly sticky, attracts dirt and generally gums up the works.
Took my Girly back to the dealers yesterday, so that they could try to sort out the problems it now has, since they "serviced" it nearly three weeks ago. I then phoned them this evening to see if it was fixed, only to hear them tell me that they'd had to send the ECU/diagnostic readings off to Triumph H.Q's tecnical bods, as they didn't know if they were within normal specs or not.
Being utterly taken aback by this, I enquired as to why they didn't know, given that they're a solus Triumph dealership. They then said "it's an obsolete bike and our current technicians haven't been fully trained to service them". WHATTT!!!
Eureka...... this would explain why my seven year old, "obsolete" bike was now running worse than before they bloody serviced it! I suggested that they may like to consider refunding me part of the £400 they originally charged me, given that their technician doesn't have the relevant expertise to do the job properly.
Anyhow..........may get it back tomorrow and hopefully, it'll be properly fixed. :evil: :evil: :evil:
Sheesh ...
I am interested to see the outcome.
Have a read here mate, it may shed some light....
http://tigertriple.com/forum/viewtopic. ... ht=running (http://tigertriple.com/forum/index.php/topic,6393&highlight=running)
See especially half way down page 2. I can't say the dealer's still a dick as the general manager and the service manager both left soon after my letter (and I'm definitely not claiming that the two situations are related) and I've not let them near my bike since.
Quote from: "Bixxer Bob"If you don't get satisfaction, complain to Triumph direct.
I did that about a (now defunct) local dealer and just received an anodyne letter thanking me for my interest.
Quote from: "iansoady"Quote from: "Bixxer Bob"If you don't get satisfaction, complain to Triumph direct.
I did that about a (now defunct) local dealer and just received an anodyne letter thanking me for my interest.
I've posted before about dealing direct with Triumph,they wouldn't admit what day of the week it was,never mind anything else.
As for a 6 year old bike being obsolete,well yea it is,welcome to modern day biking,I had a conversation with a sales guy yesterday( I know him well as a mate) and he was saying it's all but impossible to sell a new bike without ABS,after I'd recovered from the shock,his reply thats your modern day biker for you,gulp :(
You might remember me working on an alarm that toasted itself on my mate's Sprint. you couldn't wash the acrid smell of your hands for weeks. Hewrote a brief summary of hisdealer's shortcomings and put it in a jiffy bag along with the stinky alarm and addressed it personal and private for Mr Bloor.
Hewas phoned by Triumphs head of customer relations and told his bike would be picked up, given a full inspection, all faults found would be corrected and it would be given a full service. It came back like a new bike.
I'd call that a result :wink:
When my 6 week old 885i went belly up and clearly it was going to be handbags at dawn with Triumph I go into the dealer see the sales guy who I knew away from the shop,he tells me that they(Triumph) have already checked on me,did I have the bike on HP(in other words was I hard up) I paid cash,and did I have another bike(so I'd be desperate to get back on the road) I had an FJ1200,and I'd made it clear if it took 12 months to sort out then so be it,another new bike turn up 3 weeks later,but I was never happy dealing with them.
When it comes to warranty BMW are light years in front of anyone else,of course you have to ask the reason why!!!!!
Latest update...........My local dealer ended up keeping my tigger in their workshop until yesterday evening, before finally contacting me to say they'd sorted it out.
The service manager also told me that they'd noticed that one of the bolts that secures the fuel pump/filter plate to the tank was missing, when they got it back this time around. He did acknowledge that as they'd been the last ones to work on the bike, then that was down to them...........no shit Sherlock!.
When I collected it this morning, he added that the bolt wasn't actually missing but the head had actually sheared off! (.....in a plastic tank at a torque setting of only 8Nm?)
Anyhow, went out to the bike to start her up and......................it sounded as though it was running on two cylinders again. I instantly assumed that they hadn't managed to fix it again and began having a bit of a major league rant at anyone in the vicinity. I eventually noticed that it'd started to settle down somewhat and the tickover slowly evened out into an steady rhythm as the bike began to warm up. (Impatient?..... Moi?)
A subsequent 10 mile test ride has suggested that all is now as it should be, as she pulls with her usual enthusiasm from idle and is smooth right up the rev range. No more fluffing or bogging down a low revs either. Whoop de bloody doo!!!
I sincerely hope this is now the end of the whole effing debacle and I can now get on with just riding my tigger and enjoying it again. The dealer acknowledged that the problem was one of their making right from the outset and to be fair, did all they could to sort out the problem. Had they not been as such, this situation could have been much worse, in terms of time, money and general inconvenience.
I still am very much of the view however, that the factory technician was either ill informed or out of his depth and should have been able to get it spot on from the outset. The dealers and possibly Triumph's working practices regarding "older bikes", is to me at least, unacceptable and it's for that reason, I will never take my bike to them again.
Mickey PM sent cheers Spud :wink:
Did he tell you what they'd done wrong? Or did he just get lucky putting it back together?
They didn't tell me what they'd done to get it running right in the end. I guess they acted on the feedback they got from Triumph, after sending them the diagnostic readouts and set it up properly. Should have heard alarm bells when the technician said "we don't have many Tiger 955i's in here at all".
I'll have a chat with the service dept manager later today' as i've got to get the service book stamped........... and maybe he'll spill the beans.
Service book stamped,do people really do that in todays day and age :?
Apparently so! Having the service book stamped may help a bit when I sell it on, which may be sooner than I had originally anticipated.
Took my tigger out for a decent run this morning and went to see my old mucker Roy Osbourne at OS Pipes, near Stafford. I know it was a very warm day but my old bus didn't half run rough, especially at lower speeds and part throttle openings.
Went the long way home to put some decent miles in but it didn't really improve that much and any town/stuck behind tractors riding was a real ball ache. F*%*ing Ar@^hole Bas£+**s!!!
I know I should take it back to the dealer an tell them to sort it out, AGAIN but to be honest the pricks there are so hopeless, I doubt they have the ability get it running any better that it is now. (Forgot to mention that when I did get it home, after the last time it was with them, the fuckwit technician only went and reconnected both of my optimate leads to the +ve terminal on the battery!!!!!)
I'm now so disillusioned with the bike, the dealers and the whole EFI complexity shit, that I may just sell her and buy something with carbs. At least I can fix them when they go wrong.
Failing that, anybody know of anyone nearby (50 mile radius) with laptop/software and the experience to look at the old girl and help me to put her back to her former sweet self ?
If you have acess to a laptop and a lead take some screen shots of what you see when it's running and we can help hopefully.
A bit more than 50 miles(I'm near Swaffham in Norfolk) but I can look at it for you if need be, just drop me a pm.
Quote from: "mikeybikey57"Apparently so! Having the service book stamped may help a bit when I sell it on, which may be sooner than I had originally anticipated.
Took my tigger out for a decent run this morning and went to see my old mucker Roy Osbourne at OS Pipes, near Stafford. I know it was a very warm day but my old bus didn't half run rough, especially at lower speeds and part throttle openings.
Went the long way home to put some decent miles in but it didn't really improve that much and any town/stuck behind tractors riding was a real ball ache. F*%*ing Ar@^hole Bas£+**s!!!
I know I should take it back to the dealer an tell them to sort it out, AGAIN but to be honest the pricks there are so hopeless, I doubt they have the ability get it running any better that it is now. (Forgot to mention that when I did get it home, after the last time it was with them, the fuckwit technician only went and reconnected both of my optimate leads to the +ve terminal on the battery!!!!!)
I'm now so disillusioned with the bike, the dealers and the whole EFI complexity shit, that I may just sell her and buy something with carbs. At least I can fix them when they go wrong.
Failing that, anybody know of anyone nearby (50 mile radius) with laptop/software and the experience to look at the old girl and help me to put her back to her former sweet self ?
As a minor detail,I've shown people the receipts, any how!!.
Efi is a fact of life I'm afraid,your going to have to learn to live with it.
Easy for me to say,but you went for your nearest dealer,for some years I've been doing an 80 miles round trip to get mine looked at, with a dealer 15 minutes away untill I was happy they were up to speed,I have my K1200 serviced in London!!!,my local BM dealer is 20 miles away.
You've two options either go and see Bob(John) spend a few bob :oops: in fuel I'm sure he'll sort you out,OR find a better dealer,yea you'll be thinking of the money you've wasted!! just put it down to a learning curve and move on and if you go that route go and talk to Pure Triumph in B'Ham and tell e'm your story before they lay a finger on it.
Before you have done any of that take a cold shower and calm down,we've all been there at some time and it'll do you no good getting up tight.
The real bad news my tiger ran like a train going to Mugello,ticks over like a good u'n even in silly heat BUT,it never ran the same way twice,we'd stop for fuel or a bite to eat,and would run totally different after,if your looking for an exact science you'll need a later model maybe!!! :roll:
When I say going to a dealer,thats shims and mapping and nothing else,those that have been to the house realise I'm a cross between Del Boy and Rodney for anything else :D .
Stick with it you'll get it sorted.
Quote from: "mikeybikey57"Apparently so! Having the service book stamped may help a bit when I sell it on, which may be sooner than I had originally anticipated.
Took my tigger out for a decent run this morning and went to see my old mucker Roy Osbourne at OS Pipes, near Stafford. I know it was a very warm day but my old bus didn't half run rough, especially at lower speeds and part throttle openings.
Went the long way home to put some decent miles in but it didn't really improve that much and any town/stuck behind tractors riding was a real ball ache. F*%*ing Ar@^hole Bas£+**s!!!
I know I should take it back to the dealer an tell them to sort it out, AGAIN but to be honest the pricks there are so hopeless, I doubt they have the ability get it running any better that it is now. (Forgot to mention that when I did get it home, after the last time it was with them, the fuckwit technician only went and reconnected both of my optimate leads to the +ve terminal on the battery!!!!!)
I'm now so disillusioned with the bike, the dealers and the whole EFI complexity shit, that I may just sell her and buy something with carbs. At least I can fix them when they go wrong.
Failing that, anybody know of anyone nearby (50 mile radius) with laptop/software and the experience to look at the old girl and help me to put her back to her former sweet self ?
As a minor detail,I've shown people the receipts, any how!!.
Efi is a fact of life I'm afraid,your going to have to learn to live with it.
Easy for me to say,but you went for your nearest dealer,for some years I've been doing an 80 miles round trip to get mine looked at, with a dealer 15 minutes away untill I was happy they were up to speed,I have my K1200 serviced in London!!!,my local BM dealer is 20 miles away.
You've two options either go and see Bob(John) spend a few bob :oops: in fuel I'm sure he'll sort you out,OR find a better dealer,yea you'll be thinking of the money you've wasted!! just put it down to a learning curve and move on and if you go that route go and talk to Pure Triumph in B'Ham and tell e'm your story before they lay a finger on it.
Before you have done any of that take a cold shower and calm down,we've all been there at some time and it'll do you no good getting up tight.
The real bad news my tiger ran like a train going to Mugello,ticks over like a good u'n even in silly heat BUT,it never ran the same way twice,we'd stop for fuel or a bite to eat,and would run totally different after,if your looking for an exact science you'll need a later model maybe!!! :roll:
When I say going to a dealer,thats shims and mapping and nothing else,those that have been to the house realise I'm a cross between Del Boy and Rodney for anything else :D .
Stick with it you'll get it sorted.
Quote from: "mikeybikey57"Apparently so! Having the service book stamped may help a bit when I sell it on, which may be sooner than I had originally anticipated.
Took my tigger out for a decent run this morning and went to see my old mucker Roy Osbourne at OS Pipes, near Stafford. I know it was a very warm day but my old bus didn't half run rough, especially at lower speeds and part throttle openings.
Went the long way home to put some decent miles in but it didn't really improve that much and any town/stuck behind tractors riding was a real ball ache. F*%*ing Ar@^hole Bas£+**s!!!
I know I should take it back to the dealer an tell them to sort it out, AGAIN but to be honest the pricks there are so hopeless, I doubt they have the ability get it running any better that it is now. (Forgot to mention that when I did get it home, after the last time it was with them, the fuckwit technician only went and reconnected both of my optimate leads to the +ve terminal on the battery!!!!!)
I'm now so disillusioned with the bike, the dealers and the whole EFI complexity shit, that I may just sell her and buy something with carbs. At least I can fix them when they go wrong.
Failing that, anybody know of anyone nearby (50 mile radius) with laptop/software and the experience to look at the old girl and help me to put her back to her former sweet self ?
As a minor detail,I've shown people the receipts, any how!!.
Efi is a fact of life I'm afraid,your going to have to learn to live with it.
Easy for me to say,but you went for your nearest dealer,for some years I've been doing an 80 miles round trip to get mine looked at, with a dealer 15 minutes away untill I was happy they were up to speed,I have my K1200 serviced in London!!!,my local BM dealer is 20 miles away.
You've two options either go and see Bob(John) spend a few bob :oops: in fuel I'm sure he'll sort you out,OR find a better dealer,yea you'll be thinking of the money you've wasted!! just put it down to a learning curve and move on and if you go that route go and talk to Pure Triumph in B'Ham and tell e'm your story before they lay a finger on it.
Before you have done any of that take a cold shower and calm down,we've all been there at some time and it'll do you no good getting up tight.
The real bad news my tiger ran like a train going to Mugello,ticks over like a good u'n even in silly heat BUT,it never ran the same way twice,we'd stop for fuel or a bite to eat,and would run totally different after,if your looking for an exact science you'll need a later model maybe!!! :roll:
When I say going to a dealer,thats shims and mapping and nothing else,those that have been to the house realise I'm a cross between Del Boy and Rodney for anything else :D .
Stick with it you'll get it sorted.
Feck Chris, that's some echo........
More like some bleedin computer :(
You didn't get a Triumph factory trained technician to look at it did you? :lol:
Quote from: "mikeybikey57"You didn't get a Triumph factory trained technician to look at it did you? :lol:
No,but the computer and my Tiger are like,I never know WTF they will run like when I start e'm up :D
You should get hold of clive in bognor. Ok its a bit of a trek but its a nice trek and he will give you a damn site more bang for your buck and he knows everything about triumphs you could wish for. Nice campsite nearby so easy peasy. His number is 07752 477738 just in case you need it. Thats where my bikes going when it needs it. No question.