datatool support

[n4naked]

big mention for datatool's after-care support.

i bought my bike second-hand with a datatool alarm on it, the warranty on the alarm had expired some time ago.

yesterday, i was trying to programme a pin into the system and it was all going pete tong.
i emailed their support and within two hours (at 6.30 pm) a guy had come back to me with a suggestion and attached a manual.

i had already decided that i had spiked the system and had started the de-spiking process (which involves leaving the system to drain for at least six hours) so i thought i'd leave it until this morning to try it.

first thing this morning, i got a call from the guy (stephen bright) to follow-up to see how i had got on.
he talked me through what had happened yesterday and was able to diagnose my fault remotely and gave me a resolution.

so, they helped me out on a one-to-one basis for a fault on a system outwith warranty that i had actually never purchased directly from them.....i'd call that very good service.

[n4naked]

oops....seem to have opened this thread twice.

could someone please delete this one?

[Stretch]

Whups.  I deleted the other one already.

[John Stenhouse]

Nice to hear of good service, well done Datatool!